Privacy Policy for 77vd

1.1 Data Controller. For the purposes of this Privacy Policy, 77vd acts as the data controller in respect of the personal data of players and visitors who use the 77vd platform at 77vd.io. As data controller, 77vd determines the purposes and means by which personal data is processed.

1.2 Platform Identity. 77vd operates as an international online casino and sports betting platform serving the Bangladesh market. The platform provides cricket betting, live casino games, slots, poker formats, and related gaming services, accessible via bKash, Nagad, Rocket, and Upay payment channels.

1.3 Contact for Privacy Matters. All privacy-related enquiries, data subject requests, and complaints regarding 77vd's handling of personal data should be directed to the 77vd support team. Contact details are provided in Section 13 of this policy.

77vd collects personal data through multiple points of interaction with the platform. The categories of data collected are set out below.

2.1 Data You Provide Voluntarily. Registration data, KYC documentation, and communications data are provided directly by you in the course of using the platform. You are under no obligation to provide this data, but certain data (particularly registration and KYC data) is necessary to access the platform's services.

2.2 Data Collected Automatically. Device and technical data is collected automatically when you visit the 77vd website, regardless of whether you are logged in. This data is used for security monitoring, fraud prevention, and platform performance analysis. See Section 6 for further detail on cookies and tracking technologies.

2.3 Data from Third Parties. 77vd may receive supplementary identity or fraud-screening data from third-party KYC service providers engaged to assist with account verification. Such data is used solely for verification purposes and is handled in accordance with the terms of 77vd's data processing agreements with those providers.

77vd processes personal data for the following specific purposes:

• Account creation and management — to register your account, authenticate your identity on login, and maintain your player profile throughout the lifecycle of your relationship with 77vd.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate transaction records associated with your account.
• Identity verification (KYC) — to verify that you meet the eligibility requirements set out in the Terms & Conditions, including age verification (21+), and to comply with anti-money laundering obligations.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, bonus abuse, account compromise, and other conduct that breaches 77vd's Terms & Conditions or applicable law.
• Responsible gaming monitoring — to identify indicators of problem gambling behaviour, to implement and honour self-exclusion, deposit limit, and cooling-off requests, and to fulfil 77vd's duty of care to players.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance through live chat and email channels.
• Platform improvement — to analyse aggregated, anonymised usage data to improve the performance, layout, and game offering of the 77vd platform.
• Legal and regulatory compliance — to comply with applicable legal obligations, including anti-money laundering record-keeping requirements and responses to lawful requests from competent authorities.
• Service communications — to send you transactional emails related to your account activity (e.g., deposit confirmations, withdrawal notifications, KYC status updates). These communications are not marketing in nature and cannot be opted out of while your account remains active.

3.1 Marketing Communications. 77vd may send you promotional communications about bonuses, new games, and special offers if you have opted in to marketing communications at registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in your account dashboard or by contacting support.

77vd processes personal data on the following legal bases:

• Contractual necessity — the majority of processing activities (account management, payment processing, KYC, customer support) are necessary to perform the contract between 77vd and the Player (i.e., to deliver the gaming and betting services you have registered to use).
• Legal obligation — certain processing activities, including KYC record-keeping and transaction monitoring, are required by applicable anti-money laundering and counter-terrorism financing obligations.
• Legitimate interests — fraud prevention, platform security monitoring, and platform improvement analytics are conducted on the basis of 77vd's legitimate interest in maintaining a secure, fair, and functional gaming environment for all players. 77vd has assessed that these legitimate interests are not overridden by players' privacy interests, given the nature of the data involved and the safeguards applied.
• Consent — marketing communications and the use of non-essential cookies are processed on the basis of your consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5.1 Third-Party Service Providers. 77vd shares personal data with a limited number of third-party service providers who assist in delivering platform services. These providers act as data processors under written agreements and are permitted to use player data only for the specific purpose for which it was shared. Categories of third-party recipients include:

• Payment processors — bKash, Nagad, Rocket, and Upay receive transaction data necessary to process deposits and withdrawals.
• KYC and identity verification providers — third-party services engaged to perform automated or assisted identity checks receive the documentation you submit for verification purposes.
• Game content providers — providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Play'n GO may receive session-level technical data necessary to deliver their games through the 77vd platform. These providers do not receive personally identifiable registration or financial data beyond what is technically required for game session management.
• Fraud and security services — specialist providers engaged for IP monitoring, device fingerprinting, and anti-fraud screening receive the technical data necessary to perform those functions.
• Cloud hosting and infrastructure providers — the servers and infrastructure on which the 77vd platform operates are provided by third-party cloud hosting companies. These providers process personal data only in their capacity as infrastructure hosts and do not have independent access to player data for their own purposes.

5.2 Legal Disclosures. 77vd may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by law, court order, or regulatory obligation. 77vd will disclose the minimum data necessary to comply with such obligations and will, where legally permitted, inform the affected player of the disclosure.

5.3 Business Transfers. In the event that 77vd undergoes a merger, acquisition, or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

6.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. 77vd uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, and gather analytics data about how the site is used.

6.2 Categories of Cookies Used. 77vd uses the following categories of cookies:

• Strictly necessary cookies — these are essential to the functioning of the platform. They include session authentication tokens that keep you logged in, security cookies, and cookies that remember your language or currency preferences. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies — these collect anonymised data about how visitors navigate the site, which pages are visited most frequently, and where users encounter errors. This data is used in aggregate form to improve the platform. Analytics cookies are set only with your consent.
• Fraud prevention cookies — these cookies assist in identifying suspicious patterns of access, multiple account attempts from a single device, and other indicators of fraudulent activity. They are set on the basis of 77vd's legitimate interest in maintaining platform security.
• Marketing cookies — if you have consented to marketing communications, 77vd may use cookies to track which promotions you have viewed and to personalise bonus offers displayed to you. These cookies are set only with your explicit consent.

6.3 Managing Cookies. You may control cookie settings through your browser's privacy or settings menu. Disabling strictly necessary cookies will impair your ability to log in and use the platform. Disabling other cookies will not affect your ability to access core platform features, though some personalisation and analytics functions will be unavailable.

7.1 Retention Principles. 77vd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. When the retention period for a category of data expires, that data is securely deleted or anonymised.

7.2 Retention Periods. The following indicative retention periods apply to the main categories of personal data held by 77vd:

• Registration and account data — retained for the duration of the account's active period, plus five (5) years following account closure.
• KYC documentation — retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years following the date of each transaction.
• Gaming activity logs — retained for three (3) years following the last recorded activity, unless a longer period is required for dispute resolution or regulatory purposes.
• Support communications — retained for two (2) years from the date of the last communication in a given support thread, or longer where the communication relates to an unresolved dispute.
• Technical and device data — retained for twelve (12) months on a rolling basis, except where specific records must be preserved for security investigation purposes.
• Responsible gaming records — self-exclusion and cooling-off records are retained for the duration of the exclusion period plus five (5) years, to support any future re-registration checks.

7.3 Dormant Accounts. Where an account has been inactive for twelve (12) consecutive months, 77vd may contact the registered email address to confirm whether the player wishes to maintain the account. The data retention periods above apply from the date of the last recorded account activity.

8.1 Technical Safeguards. 77vd implements the following technical security measures to protect personal data against unauthorised access, loss, or disclosure:

• SSL/TLS encryption across all data transmissions between player devices and the 77vd platform, ensuring that data in transit cannot be intercepted in readable form.
• Password hashing — player passwords are never stored in plain text. They are hashed using a modern cryptographic algorithm before storage, meaning that even in the event of a data breach, passwords cannot be directly recovered from stored values.
• Access controls — access to personal data held in 77vd's systems is restricted to personnel with a legitimate operational need. Role-based access controls and authentication requirements are enforced across all internal systems.
• Intrusion detection and monitoring — 77vd's infrastructure is monitored continuously for signs of unauthorised access attempts, unusual traffic patterns, and potential security incidents.
• Regular security reviews — 77vd conducts periodic reviews of its security infrastructure and policies to identify and remediate vulnerabilities in a timely manner.

8.2 Your Responsibilities. While 77vd takes significant steps to protect personal data on its end, the security of data is a shared responsibility. You are responsible for maintaining the confidentiality of your account credentials, for ensuring that you access the platform from secure, malware-free devices, and for logging out of your account at the end of each session. 77vd is not liable for losses resulting from your failure to maintain reasonable security over your own devices and credentials.

8.3 Data Breach Response. In the event of a personal data breach that poses a risk to players, 77vd will take immediate steps to contain the breach, assess its scope, and notify affected players and relevant authorities in accordance with applicable legal requirements. Notifications will be sent to registered email addresses without undue delay.

As a data subject, you have the following rights in relation to personal data that 77vd holds about you. To exercise any of these rights, please contact the 77vd support team in writing via email (see Section 13). 77vd will respond to verified data subject requests within thirty (30) days of receipt.

• Right of access — you have the right to request a copy of the personal data 77vd holds about you, along with information about how that data is being used.
• Right to rectification — you have the right to request correction of any personal data that is inaccurate or incomplete. For registration details, many fields can be updated directly in your account settings without requiring a formal request.
• Right to erasure ("right to be forgotten") — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (where consent was the legal basis), or where the data has been unlawfully processed. This right is subject to 77vd's legal obligations to retain certain data (e.g., KYC and transaction records under anti-money laundering law), which override erasure requests for those categories.
• Right to restriction of processing — you may request that 77vd restrict the processing of your data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to data portability — where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
• Right to object — you have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes. 77vd will cease that processing unless compelling legitimate grounds can be demonstrated that override your interests.
• Rights related to automated decision-making — where 77vd makes decisions that significantly affect you based solely on automated processing (such as automated account suspension triggered by fraud detection systems), you have the right to request human review of that decision.

10.1 Age Restriction. The 77vd platform is strictly for use by individuals who are 21 years of age or older. 77vd does not knowingly collect personal data from anyone under the age of 21. The platform employs age verification checks as part of the registration process to enforce this restriction.

10.2 Discovery of Under-Age Data. If 77vd discovers that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated funds will be frozen pending review, and the personal data will be deleted from 77vd's systems once any legally required investigation has concluded. Any deposits made by an under-age player will be returned to the originating payment method following verification.

10.3 Parental Controls. 77vd strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor in your household has registered an account on 77vd, please contact the support team immediately so that the account can be investigated and closed.

11.1 Cross-Border Processing. As an international online gaming platform, 77vd may process or store personal data on servers located outside of Bangladesh. In particular, the cloud infrastructure and certain third-party service providers engaged by 77vd may be located in other countries or regions.

11.2 Safeguards for Transfers. Where personal data is transferred internationally, 77vd ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that described in this Privacy Policy. These safeguards include contractual data processing agreements with all third-party recipients, and technical security measures applied uniformly regardless of where data is stored or processed.

11.3 Game Provider Data. Third-party game content providers (including Evolution Gaming, Pragmatic Play, and others listed in the 77vd Terms & Conditions) may process session-level technical data on infrastructure operated in their own jurisdictions. These providers are subject to 77vd's data processing requirements under their platform integration agreements.

12.1 Right to Update. 77vd reserves the right to update or revise this Privacy Policy at any time. Updates may reflect changes in applicable law, new data processing activities introduced as the platform evolves, or improvements to the clarity of the policy's language. The effective date shown at the top of this page will be updated whenever the policy is revised.

12.2 Notification of Material Changes. Where a revision constitutes a material change to how 77vd processes personal data — for example, introducing a new category of data collection or a new third-party sharing arrangement — registered players will be notified by email or through an in-platform notice prior to the change taking effect. The notification will describe the nature of the change and provide a link to the updated policy.

12.3 Continued Use as Acceptance. Your continued use of the 77vd platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the revised policy, you should stop using the platform and may request account closure in accordance with the Terms & Conditions.

For all privacy-related enquiries, data subject requests, or complaints regarding 77vd's handling of your personal data, please contact the support team through the following channels:

• Email: support at 77vd.io — please use the subject line "Privacy Enquiry" or "Data Subject Request" as appropriate. Responses are provided within 6 hours during standard operating periods.
• Live Chat: available 24 hours a day, 7 days a week from your account dashboard . Live chat support agents can assist with general privacy queries and can escalate formal data subject requests to the appropriate team.
• Response Time: Live chat responses within 90 seconds · Email responses within 6 hours · Formal data subject request responses within 30 days of receipt and identity verification.

77vd is committed to resolving all privacy concerns promptly and transparently. If you are dissatisfied with 77vd's response to a privacy complaint, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction.